FAQs

You should find answers to all the obvious questions here. If you don't find the information you need, please contact us by email, phone or arrange a call back.

What exactly is MusicStream?
It’s a digital music service designed to help businesses meet the challenge of sourcing and controlling their music. Because the music is licence free no PRS or PPL fees are payable when MusicStream is used exclusively.More

What hardware and technology do I need?
No special hardware is needed. MusicStream is delivered via software downloaded onto any Windows/Mac PC or laptop and many Android tablets. So long as you have an internet connection, a computer [with sound card … nearly all do], and an audio system (amp and speakers), you can use MusicStream. We even offer our own bundled touchscreen tablet with MusicStream pre-installed and ready to go straight out of the box (including the cables needed to connect it to your amp). If you have speciallist installation needs contact us on 0844 8010 710 and we can advise. More

What does licence-free mean?
If a composer or composition and recording artist / recording are not registered with any collection societies (in the U.K. it’s the PRS and PPL respectively), then the resulting music is 'licence-free' meaning no licence is required for public performance.More

What music can I play through MusicStream?
You can play any track in the MusicStream catalogue of licence-free music. This ensures all the music you play is licence-free so you don't have to pay PRS or PPL fees. You can't play your own music otherwise the service would no longer be licence-free.

Can I stop paying PRS and / or PPL immediately?
Once you have subscribed to the MusicStream service you can notify the PRS in writing asking for a refund for the remainder of your license period [less 28 days notice]. Unfortunately the PPL refuse to give refunds, unless your license was purchased within the last 14 days. We can provide you with a standard letter to inform the PRS and PPL of your licence-free status and exempt you from paying for their licences.

Can I carry on playing the radio and still avoid paying PRS / PPL?
No, because playing the radio to staff or customers constitutes a public performance, and practically all tracks played on radio require a PRS and PPL licence. Even if you only play the radio to staff in a back-office office for example, you would still need a specific PRS and PPL licence to cover this.More

Where do you get your music from?
From a large number of artists and producers around the world. Our in house team have extensive music industry and music production expertise, and have built up a network of music professionals over the years.

We also write and produce music at our own studios just outside London, hence our ability to create bespoke music for our clients.More

My business is based outside the U.K. Can I use MusicStream?
This is not a problem. But we recommend you get in touch to talk through your specific situation, before subscribing.

What currency options are there?
Pricing is currently only in GBP Sterling, but you can generally pay with any international credit card. Or we can invoice you.

Can I control all my locations from the central / head office?
Absolutely. This is a fundamental feature of MusicStream. You can choose to manage your service centrally or you can devolve some or all responsibility to local site management.

What do I need to be able to zone playlists?
The MusicStream player is designed to support a zoned audio-system. Zoning is an optional service requiring a small additional payment each month per zone. If you have a multi channel/mixer amp, controlling the music feed to different areas of your business, you can zone your music with MusicStream. It is currently only available on the Windows version of the player. However, multiple MusicStream tablets can 'virtually' zone a site by having different devices in different rooms or floors.

Can the local management / staff manage the music if we prefer?
Yes you can manage centrally or push responsibility to local sites.

What if we don’t like a track?
Simple …..press the delete button next to the relevant track and it disappears. For ever. And if you really like a track, you can increase the number of times you hear it by pressing the repeat button. Its simple.

How much does it cost and what is the contract term?
The standard charge is £10 per site per month for our 12 month agreement. There is also a 3 month option for businesses wanting an extended trial. Certain additional services, such as zoning incur a small incremental charge. For full details see the features and pricing section or talk to our sales team.

Can I have a listen to the music first?
You can listen to some sample music here or to hear all the music there is a free 14 day trial open to any business. The trial gives you access to our full player and the entire music catalogue, so you know exactly what you are getting. Go to the relevant part of the website or contact us direct to get set up - its really quick and simple to do.More

Can my business be invoiced and pay via bank transfer rather than via the website?
Yes. If you sign up via the website you can opt for this. If we sign you up over the phone or otherwise on your behalf, you will be offered this as an option.

Can I pay in monthly installments?
Yes there is a recurring payment option if you pay with a card, but you would still enter into a 12 month agreement.

How do I go about getting MusicStream to develop music playlists for me?
Just call us and we can discuss your requirements.

Can you manage installation and training across my business?
For smaller business installation and training is generally covered by you…. only because it’s so straightforward and we are at the end of the phone to help with any problems. For larger or more complex businesses, we tailor our service and support to meet the needs of the customer, and will be as hands on as required.

Can I arrange to get a demo in my office?
Yes just call. We can arrange a face to face demonstration, or you can download a trial player from the website.

How do I get to listen to some music?
You can download a free 14 day trial, during which time you can listen to the entire catalogue, all the playlists and try out the control features. Alternatively you can listen to a selection of music here.

Who can I talk to about my requirements?
Just call 0844 8010710 and select sales, and we will be happy to advise and deql with queries.

Can I try the service before committing?
Yes, just you can download a trial of the full player from the website via the Download and try it now button found on most pages.You can use for 14 days (unless otherwise stated) with no commitment or obligation. Unlike the commercial version, the trial player does NOT allow central control of multiple locations, but apart from that its got all the music and all the features.

How do I cancel my agreement and get a refund?
If for any reason you are unhappy with the MusicStream service you may request a termination of your agreement and we will refund your remaining subscription [less a 28 day notice period].

Who do I contact for urgent technical help?
Call 0844 8010710 and select technical support (option two). There will be someone to help during all normal business hours! Alternatively, send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll get back to you as soon as possible.

How do I get you to produce and incorporate messaging?
Call 0844 8010710 and select sales. We agree a brief, give you a quote and that's it…….we do everything else. You can then programme the system to play your message when and where you want it [or we can do it on your behalf].

How does editing of playlists work?
By deleting or increasing the frequency of rotation of any track, you can gradually customize your playlists to suite your own specific requirements.More

How does scheduling work?
Any playlist can be scheduled to play at a particular time / day. This means you can have different styles, genres, tempos automatically playing at different times of day... without having to think about it after the initial set up.More